Privacy Policy
CertiGreen Carpet Care
Effective Date: February 2, 2026
Introduction
CertiGreen Carpet Care (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our services or submit inquiries through our website or service request forms.
Information We Collect
When you submit a service request or contact us, we may collect:
Contact Information
Name, phone number, and email address
Service Information
Details about the carpet cleaning or related services you are requesting
Communication Preferences
Your consent to receive SMS text messages
How We Use Your Information
We use the information we collect to:
Respond to your service inquiries
Schedule and confirm appointments
Send appointment reminders
Request feedback after service completion
Communicate with you about our available services
Communicate with you about your service requests via phone, email, or SMS
SMS Text Messaging
By submitting our service request form and checking the SMS consent box, you agree to receive text messages from CertiGreen Carpet Care. These messages may include:
Confirmation of your service inquiry
Booking confirmations
Appointment reminders
Post-service review requests
Service availability updates
Message Frequency
You may receive 1–5 messages per service inquiry.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-subscribe.
Help
Reply HELP to any message for assistance or contact us at office@certigreenva.com.
Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Information Sharing and Disclosure
We do not sell, rent, trade, or share your personal information, including your mobile phone number, with third parties for marketing or promotional purposes.
We may share your information only in the following circumstances:
Service Providers
With trusted vendors who assist us in operating our business, such as scheduling software or SMS messaging platforms, who are bound by confidentiality agreements.
Legal Requirements
When required by law, court order, or governmental authority.
Business Protection
To protect the rights, property, or safety of CertiGreen Carpet Care, our customers, or others.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention requirements
Opt out of SMS communications at any time
To exercise these rights, contact us at office@certigreenva.com
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
CertiGreen Carpet Care
Email: office@certigreenva.com
Phone: 804-592-0056
Last Updated: February 2, 2026